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T & C's

ORDERS

All of Willa and Bobbin products are handmade to order, with this in mind please allow approximately 14 working days for your order to be completed and ready to be shipped. However I will always try to make all orders as quickly as possible and will try to deliver sooner. You will receive a email notification once your order is ready to be shipped.

If you require an item before the 14 day time frame, please contact me on amy@willaandbobbin.com before ordering and I will endeavour to meet your needs.

DELIVERY 

I use Royal Mail postal service and I will email you your parcel tracking number. Please note I do recycle and reuse any packaging were possible.

UNITED KINGDOM

First Class recorded (up to 14 days): £5.50

Second Class recorded (up to 14 days): £4.90

Free for orders over £30.

Express delivery via Royal Mail (4-7 working days): £8.95

Greetings Cards (2-5 working days): £1.50

EUROPEAN ORDERS

Standard delivery (10-14 working days): £6.40

International Tracked & Signed (7-10 working days): £10.40

Please note that Willa and Bobbin do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK 

REST OF THE WORLD

Standard delivery (14 working days): £10.45

International Tracked & Signed (14 working days): £14.95

Please note that Willa and Bobbin do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK 

RETURNS

Customised/ personalised orders can not be returned unless faulty.

For any item that is returned, the shipping charges are the customers responsibilty. Shipping would need to be organised and paid for by the customer. I strongly recommend that you use a registered delivery as I cannot accept liabilty for any lost items. Any refund would exclude shipping. Upon return, the goods will be inspected and a refund made with 14 days (excluding original delivery charge).

ADDITIONAL INFO

For items lost in the post and in line with the Royal Mail policy, items are considered lost after 14 workings days with Royal Mail for any UK addresses. If your item has not arrived within this time please contact me. No refunds or replacements will be sent out before this time. 

Please check all delivery addresses are correct before ordering, Willa and Bobbin is not liable for orders sent to the incorrect postal address. If items are sent back to me I am happy to resend out to the correct address for an additional charge. 

COPYRIGHT

All intellectual property rights existing in our designs and products (and in the images, text and design of this website/marketing material) are and will remain the property of Willa and Bobbin. Any infringement of these rights will be pursued vigorously.